After Sales Service Administrator - Jakarta Utara

Join Gree Electric Appliances Indonesia as an After Sales Service Administrator and become part of a dynamic team dedicated to delivering exceptional customer support and service excellence. Based in Jakarta Utara, this role offers a unique opportunity to contribute to the growth and success of a leading brand in the home appliance industry. As an After Sales Service Administrator, you will be the backbone of our customer service team, ensuring that every customer interaction is handled with professionalism and care.

In this role, you will be responsible for managing and coordinating after-sales services, including warranty claims, repairs, and customer complaints. You will work closely with our technical support team to ensure that customers receive prompt and efficient service. Additionally, you will be responsible for maintaining accurate records of all customer interactions and ensuring that our service standards are met and exceeded.

This is a fantastic opportunity to join a company that is committed to innovation, quality, and customer satisfaction. If you are a passionate and dedicated professional with a strong background in customer service and a desire to make a difference, we invite you to apply for this exciting role.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and coordinate after-sales services, including warranty claims, repairs, and customer complaints.
• Maintain accurate records of all customer interactions using our in-house CRM system.
• Work closely with the technical support team to ensure prompt and efficient service delivery.
• Provide excellent customer service by resolving issues and addressing customer concerns professionally.
• Ensure that our service standards are met and exceeded.
• Monitor and analyze customer feedback to identify areas for improvement.
• Assist in the development and implementation of service improvement initiatives.
• Stay updated with the latest industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 3 years of experience in customer service or a related role, preferably in the home appliance industry.
• Strong knowledge of our products and services.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with our in-house CRM system is a plus.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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