Customer Service Specialist (Import/Export)

Evergreen Line, a global leader in container shipping and logistics, is seeking a highly motivated Customer Service Specialist (Import/Export) to join our dynamic team in Semarang Tengah. In this pivotal role, you will act as the primary point of contact for our valued clients, ensuring their import/export operations run smoothly. Leveraging your expertise in logistics and customer service, you will handle inquiries, resolve issues, and provide exceptional service to our clients.

With a rich history spanning over 50 years, Evergreen Line has been a cornerstone of global trade, connecting businesses across the world. Our commitment to excellence and innovation drives us to deliver superior services and solutions. In Semarang, we are looking for a Customer Service Specialist who can bring their unique skills and experiences to our team, contributing to our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for import/export clients, providing prompt and accurate information.
• Handle customer inquiries, complaints, and requests, ensuring high levels of customer satisfaction.
• Coordinate with internal teams to resolve issues and provide solutions to clients.
• Monitor and track customer service metrics, ensuring service levels are met.
• Stay updated with industry trends and regulatory requirements to provide informed advice to clients.
• Assist in the development and implementation of customer service strategies and initiatives.
• Provide training and support to junior staff members.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 3 years of experience in customer service, particularly in the logistics or import/export industry.
• Proficient in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Strong knowledge of import/export processes, customs regulations, and shipping documentation.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Valid SIM (Surat Izin Mengemudi) and a reliable vehicle for business travel.

🛠️ Keahlian

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